Cancellation Policy

Your reservations are important to us. When you book space for your dog(s), we set aside space especially for them. So when you forget, cancel, or change your reservation without giving appropriate notice, we miss the opportunity to fill that space with other customers.

We do understand that things happen and schedule adjustments are sometimes necessary, so we ask that you give us advance notice of the need to cancel or reschedule. 

The cancellation policies below give us time to accept new bookings, as well as keep our facility operating efficiently, thus better serving everyone.  

Deposits, Credits & Refunds

  • For reservations of 7 days or more, we require a 50% deposit at the time of booking to hold the reservation. If the deposit is not paid, the reservation will not be held.

  • For reservations over holidays, we require a 50% deposit at the time of booking to hold the reservation. If the deposit is not paid, the reservation will not be held.

  • If you have cancelled the same day or failed to show for a previous reservation, we require a 50% deposit at the time of booking to hold the reservation.

  • If you cancel 3 days or more in advance of your scheduled arrival date, we will refund your entire deposit, less a 3% processing fee or credit your account for use on a future booking.

  • If you cancel less than 3 days in advance of your scheduled arrival date, we will refund half of your deposit, less a 3% processing fee or credit your account for use on a future booking.

  • If you cancel the day of arrival or fail to show at all, we will not refund any portion of your deposit. 

  • If you pick up before your scheduled departure date, you will still be charged for the entire scheduled stay.