Lodging Cancellation Policy
Your reservations are important to us. When you book space for your dog, we set aside space especially for them. So when you forget, cancel, or change your reservation without giving appropriate notice (72 Hours minimum), we miss the opportunity to fill that space with other customers.
We do understand that things happen and schedule adjustments are sometimes necessary, so we ask that you give us advance notice of the need to cancel or reschedule.
The cancellation policies below give us time to accept new bookings, as well as keep our facility operating efficiently, thus better serving everyone.
Deposits, Credits & Refunds
Deposits
To reserve your dog's stay, we may require a deposit or payment in full for:
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Holiday reservations
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Peak season reservations
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Extended stays of 10 days or longer
Clients who have previously cancelled on the day of arrival or failed to arrive for a scheduled reservation will be required to pay a 50% deposit when booking future reservations.
Cancellation Policy
We understand that plans can change. Because we reserve space specifically for your dog, the following cancellation fees apply:
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More than 5 days: No fee
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3–5 days: 33% cancellation fee
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Less than 72 hours: 100% of any deposit paid (or 50% of the reservation if no deposit was collected)
Early Departures
Reservations are held exclusively for your dog for the dates you book. Because we are unable to refill those reserved accommodations on short notice, early departures are charged for the full scheduled stay.
Refunds
Credit card refunds are subject to a 3% processing fee, which reflects the non-refundable fee charged by our payment processor.