GROOM SALON POLICIES
Calm, safe
and unhurried
Your dog's appointment is reserved just for them. These policies keep every visit calm and safe, for your dog and the dogs after them. Plans change, and we'll always do our best to work with you
BOOKING & FEES
Fees at a glance
A credit card on file is required to reserve any grooming appointment, or a 50% deposit of the estimated service price at booking. Deposits apply toward any cancellation fee and are non-refundable inside the cancellation window
Cancel or reschedule 48+ hours ahead
Cancel less than 48 hours ahead
Same-day cancellation or no-show
Arrive 15-30 minutes late
Arrive more than 30 minutes late
Picked up more than 1 hour after we contacted you
Fleas or ticks found during the groom
Matting that needs de-matting or shave-down
No fee
25% of estimated service price
50% of estimated service price
$15
May be rescheduled; same day fee applies
$45 daycare fee
Flea & tick bath ($25)
$1-$2 per minute or shave down fee
DURING THE VISIT
Caring for your dog
Pick up
We'll call or text as soon as your dog is finished. Please pick up within one hour so the salon stays calm for the next dog. After an hour your dog will be checked into daycare ($45), where they'll be comfortable until you arrive.
Seniors & health conditions
Grooming can be tiring for senior dogs and those with health issues. We groom them for cleanliness and comfort, at a pace that keeps stress low. Please tell us about any conditions, injuries or recent surgeries.
Vaccinations
All dogs must be current on rabies, DHPP
Bordetella. A copy of the vaccine due dates from your veterinarian is required before the first visit.
Accidents & emergencies
A small nick or quicker nail can happen, usually when a dog moves suddenly; we'll tell you right away. If your dog needs care and you aren't on site, we'll go to your dog's own vet, or the nearest emergency hospital (VEG) if time is critical. Vet costs are the owners responsibility.
Safety & behavior
Tell us anything that might affect grooming. We work at your dog's pace, never force a groom, and do not use sedation. A comfortable muzzle or cone may be used when needed. If your dog becomes too stressed to continue, we'll stop and call you; you'll pay only for work completed.
Fleas & ticks
If we find fleas, we'll give a flea & tick bath ($25). A bath only kills fleas present that day, so every pet at home needs a vet-recommended preventative. If we find ticks, they will be removed. If we find fleas and/or ticks, we'll let you know so you can follow up with your vet.
MATTING
Humanity before vanity
Tight or widespread mats can't be brushed out safely or kindly, so the humane option is to shave beneath them. Removing a matted coat carries some risk of nicks, and mats can hide skin irritation that was already there.
Afterward, some dogs have itching, redness or slow regrowth, or seem unsettled for a day or two. Daily brushing and a groom every 4-8 weeks are the best prevention.
We will never shave your dog without talking with you first and getting your consent.
PUPPY'S FIRST GROOM
Starting off right
A first groom shapes how a puppy feels about grooming for life, so we keep it short and positive. We'll introduce the bath, blow dryer, brushes, nail trim, and the sound of scissors and clippers.
Most puppies are ready for a full haircut by their second or third visit. We recommend a Bath & Nails or Tidy Up plus our Puppy Confidence Session ($20). Minimum age, 4 months.
OUR PROMISE
If something isn't right, let us know within 3 days and we'll make it right at no charge.
Questions? Call 828-628-1997 or email info@fairviewboarding.com